Shipping policy

Order and Shipping Information

Has My Order Been Dispatched? Typically, we dispatch orders within two business days. Once your order is on its way, we'll send you a confirmation email containing tracking details. You can monitor your order's journey by using the provided tracking link.

If you can't find this email in your primary inbox, please look in your spam or junk folders. For further support, contact us.

Shipping Methods and Fees Our primary carriers are DHL for international deliveries and USPS for domestic orders. Generally, domestic orders are delivered within 3-7 business days. For international orders, delivery times can differ due to factors like customs processes. We offer a standard flat-rate for shipping.

Do You Offer International Shipping? Indeed, we provide international shipping through DHL. However, shipping availability, rates, and fees might change based on your delivery location. Remember, customs fees and import duties of the destination country may apply. These charges are the responsibility of the recipient.

Goods are imported on behalf of the consignee/e-buyer. By ordering, the consignee gives PureNaturis the right to import goods on their behalf. Additionally, the consignee/e-buyer acknowledges that PureNaturis may entrust this task to a third party. All taxes & duties will be borne by the consignee in addition to the product's purchase price.

Need Assistance from PureNaturis? Drop us a line at support@purenaturis.com or click here for further details. We aim to get back to you within two business days.